Telehealth at Foundations Counseling


Beginning Monday March 16, all scheduled appointments will be conducted online through HIPAA compliant video and text messaging platforms.

During this time, the physical office location of Foundations Counseling will be closed to clients in an effort to help our clients and staff self-quarantine and limit social contact.

Foundations Counseling will be using communication platforms that are secure and very easy to use. You should expect communication from your clinician 24-48 hours before your next session. Take a look at the instructions below or feel free to call the Foundations Telehealth support line at 469-720-0500.


Please fill out the Telehealth Consent form by clicking here.


Instructions for Video Sessions with Foundations Counseling

Foundations Counseling is using a HIPAA compliant text messaging platform called PMD. The law requires that sensitive medical communications be conducted over a secure platform to protect your information and your privacy. PMD is very easy to use:

  1. You will receive a regular text message on your phone
  2. The link will direct you to a free app in your app store.
  3. Download the app and follow their login and verification steps. It only takes a minute or two.
  4. Be sure that you enable notifications for the app. This is going to be the best way to communicate with your clinician about your appointment.
  5. PMD is to be used only for logistical information about your session, not for therapeutic issues.

Instructions for Video Sessions with Foundations Counseling

 

Beginning March 16, all Foundations Counseling therapy sessions will be conducted through a HIPAA compliant video conferencing services called “Zoom.”  The service is designed to be very easy to use on your computer or mobile device (phone or tablet).

Prior to your appointment, you will receive a link to meet your clinician through text message or email. Follow these simple steps a few minutes before your session is scheduled to begin.

Click the link provided by your clinician on your phone, tablet, or computer. Please note that computers must have a web camera and microphone.

Computers may automatically download a small plugin for your web browser.

If you are using a phones and tablet, you will be asked to download the Zoom app from your app store. This app is free.

Make sure you give permission to use your camera and microphone.

You will be placed in a “waiting room.” Your clinician will start your session when they become available.

For the best experience, place your phone in a stable position where you are visible so you do not have to hold the phone. Also, try to avoid bright lights or windows directly behind you.

If you experience poor quality, you might consider switching off the video portion of the conference call. This can be done by clicking on the camera button in the video conference.

If you are concerned about privacy during your session, you may consider using a pair of headphones or finding a quiet place to talk like a bedroom or your car.

If you have any technical problems or need help, please feel free to call our office at 469-720-0500 for technical help with someone on our staff.

 

Thank you for your flexibility! We look forward to seeing you face to face again very soon!